FAQ Section
AC SERVICE FAQS
What does a standard AC service include?
A standard AC service typically covers basic inspection, filter check or cleaning, drain line check, thermostat and controls check, airflow check, and a general performance assessment so the unit runs cleaner and more efficiently.
How do I know if my AC needs servicing?
Common signs include weak cooling, unusual smells, louder operation, poor airflow, water leakage near the unit, rooms taking longer to cool, or higher-than-usual electricity bills.
How often should AC servicing be done in Dubai?
Frequency depends on usage and dust exposure. In Dubai, AC systems usually require more regular servicing because filters and drains can clog faster due to heat and dust.
Will servicing fix weak cooling every time?
Not always. Servicing helps when the issue is related to airflow restriction, clogged filters, dirty drains, or general maintenance. If the problem is something else, such as coil blockage, refrigerant leak, sensor issues, or component failure, additional work may be required after inspection.
Annual Maintenance Contract (AMC)
What is included in an AMC?
AMC scope varies by property, but typically includes scheduled inspections and defined support for common maintenance across AC, plumbing, electrical, and general upkeep, based on the contract.
Is an AMC better than paying per visit?
If you have recurring maintenance needs, an AMC usually reduces emergencies and provides more predictable planning compared to repeated reactive callouts.
Can I customize the AMC scope?
Yes. The best AMC is tailored to your property systems and priorities, not a generic checklist.
How is AMC pricing calculated?
Pricing is mainly based on property size, number of AC units, system complexity, access requirements, and the level of coverage you choose.
AC Coil Cleaning
What is AC coil cleaning and why is it important?
Coil cleaning removes dirt and buildup from the evaporator or condenser coil. Dirty coils reduce heat transfer, which lowers cooling performance, increases electricity usage, and can strain the compressor.
When do I need coil cleaning instead of normal servicing?
If your AC is running but not cooling properly, airflow feels normal but temperature drop is weak, or your bill has increased without changes in usage, coil buildup is a common cause. Inspection confirms whether coil cleaning is needed.
Does coil cleaning reduce bad smell from the AC?
It can help if the smell is caused by organic buildup around the coil area and moisture. However, odors can also come from drain issues, dirty filters, or ducts, so we check the source first.
How long does coil cleaning take?
It depends on unit type, access, and how clogged the coil is. After a quick assessment, we can estimate the expected time on site.
Duct Cleaning
When should I consider duct cleaning?
If you notice persistent dust, musty odors, allergy flare-ups, or uneven airflow between rooms, duct cleaning may help, especially if the ducts have not been cleaned for a long time.
Does duct cleaning improve AC cooling?
It can improve airflow and reduce dust recirculation if ducts are restricted or contaminated. If the cooling issue is from coils, refrigerant, or mechanical faults, duct cleaning alone will not solve it.
Is duct cleaning messy for the home?
It should not be. Proper duct cleaning uses controlled collection and sealing to reduce dust release, and the work area should be protected during the process.
Do all properties need duct cleaning regularly?
No. It depends on dust exposure, filtration, occupancy, renovations, and whether there are air quality complaints. We recommend it only when signs or inspection indicate buildup.
Plumbing Services
What plumbing issues do you handle?
We handle leaks, blocked drains, low water pressure, faulty mixers and valves, toilet issues, water heater-related plumbing, and general plumbing repairs and replacements.
How do you find the cause of a leak?
We start with visible checks and isolate likely sources based on location and symptoms. For hidden leaks, further investigation may be needed depending on access and building conditions.
Do you handle emergency plumbing?
If you have active leaks or water flow issues, we prioritize urgent cases based on severity and access availability.
Will you repair or recommend a replacement?
We recommend the option that makes sense economically. If a fitting is failing repeatedly or corrosion is advanced, replacement can be more cost-effective than repeated repairs.
Painting Services
What types of painting do you offer?
We provide interior and exterior painting, wall repairs for cracks and peeling, repainting after water damage, touch-ups, and repainting for move-in or handover preparation.
Do you repair cracks and surface defects before painting?
Yes. Painting over cracks usually fails. Proper prep, patching, sanding, and primer are key to a clean finish and longer life.
How do you protect floors and furniture during painting?
We use covering and masking to protect floors, fixtures, and furniture in the work area, and we keep the site clean as work progresses.
How long will the paint finish last?
Durability depends on surface condition, prep quality, paint type, and exposure. We assess the surface and recommend a system suited to the area, especially for exterior walls in Dubai conditions.
Electrical Services
What electrical work do you handle?
We handle troubleshooting, socket and switch replacement, lighting installation, breaker and distribution board checks, wiring fault diagnosis, and common electrical repairs in homes and commercial spaces.
Why do breakers trip repeatedly?
Repeated tripping can be caused by overload, short circuits, faulty appliances, loose wiring, or failing components. Diagnosis is required before replacing parts.
Can you fix flickering lights?
Yes. Flickering can come from loose connections, faulty drivers, unstable voltage supply, or switch issues. We trace the cause and repair accordingly.
Do you do electrical work during renovations?
Yes. For villa and bathroom renovations, electrical upgrades and rewiring can be included as part of the scope, based on design and site conditions.
Villa Renovations
What does a villa renovation typically include?
It can include demolition, flooring, painting, electrical and plumbing upgrades, ceiling work, carpentry, bathroom and kitchen upgrades, and general improvement works, based on your scope and budget.
How do you control scope and prevent cost overruns?
We define the scope clearly, document inclusions and exclusions, and confirm approvals before variations. Renovations fail when scope changes are unmanaged.
How long does a villa renovation take?
timelines depend on scope, material lead times, and approvals. After assessment, we provide a realistic schedule based on work phases.
Can you renovate while the villa is occupied?
Sometimes, but it depends on the scope. For heavy works, partial vacating or phased work is usually needed to avoid disruption and protect safety.
Bathroom Renovations
What is included in a bathroom renovation?
It can include waterproofing, tiling, plumbing changes, fixtures replacement, vanity installation, lighting, ventilation upgrades, and finishing works depending on your selected design and scope.
Do you handle waterproofing as part of the renovation?
Waterproofing is critical and is usually included where required. Skipping proper waterproofing is a major reason bathrooms fail later.
Can you upgrade without changing the full layout?
Yes. Many bathrooms can be upgraded with new tiles, fixtures, and finishes while keeping plumbing points in place to reduce cost and time.
How do you avoid leaks after renovation?
Proper waterproofing, correct slope to drains, quality plumbing connections, and careful installation reduce the risk. Final checks are part of the handover process.
Handyman
What handyman tasks do you cover?
Common tasks include mounting, minor repairs, curtain rails, shelving, furniture assembly, door alignment, silicone resealing, minor patchwork, and small electrical or plumbing fixes within safe limits.
Do you charge by visit or by hour?
It depends on the job type and expected duration. Small tasks are often priced as a visit with scope, while multiple tasks can be bundled efficiently.
Can I combine multiple small tasks in one booking?
Yes. Bundling tasks is usually the most cost-effective approach and reduces repeat callout charges.
Do you bring tools and consumables?
We bring standard tools. Consumables and specific parts depend on the job, and we confirm what is needed before starting.