Annual Maintenance Contracts in Dubai
Predictable maintenance for your home, office or shop — scheduled servicing visits, priority dispatch on emergencies, reduced rates on repairs. Designed for villas, apartments, offices and retail. One annual fee replaces the usual lottery of one-off call-outs.
An annual maintenance contract (AMC) in Dubai is a fixed yearly agreement that covers scheduled servicing and priority repairs for one property under a single contract, billed quarterly. Samra runs AMCs for villas, apartments and commercial units, keeping AC, plumbing, electrical and general upkeep on a planned schedule and giving you priority dispatch when something breaks between visits. Every contract comes with one point of contact, a service log after each visit, and reduced rates on call-outs and repairs outside the plan. The plans and prices are set out below, and the full cost breakdown by property type is on our AMC cost in Dubai guide. To scope a contract for your property, message or call +971 52 423 0419.
What's in a Samra AMC
Routine preventive maintenance plus priority access for the unplanned stuff. The point of an AMC is to catch the small problems early and to be at the front of the queue when something genuinely fails.
Scheduled AC servicing
Pre-summer and post-summer service visits — filter clean, drain check, gas pressure verification, contactor inspection. The two visits a year that catch most AC failures before they happen.
Annual coil cleaning option
Add a once-a-year coil deep clean to the schedule for a reduced AMC rate. Restores cooling efficiency and lowers DEWA bills — usually pays for the AMC by itself in a multi-AC home.
Plumbing inspection
Drain checks, pipe condition, water heater servicing, leak prevention. We catch slow drips and concealed corrosion at the cost of a visit, not a wall opening.
Electrical safety check
DB panel thermal scan, RCD trip-test, MCB inspection. Annual safety check that DEWA inspectors and home insurers increasingly want documented.
Painting touch-ups (tier-dependent)
Minor wall scuffs, fixture-removal patch repairs, ceiling marks. Higher-tier plans bundle larger touch-up scope into the annual fee.
General property condition check
Visible damage, sealant integrity at bathrooms and kitchens, fixture security, balcony tile condition, AC drain pan check. Catches the small things before they become claims.
Priority emergency dispatch
24/7 priority line. AMC clients move ahead of standard bookings — typically 1–3 hours dispatch in emergencies vs 2–4 hours for non-AMC.
Reduced rates on repairs and call-outs
No call-out fee on emergency visits. Repair labour rates 15–25% below standard pricing. Discounted rates on planned upgrades (renovations, painting, carpentry).
Single point of contact
One PM for the property — who knows your system, your previous repairs, your access arrangements. Same technician where possible across visits.
Documentation
Service log after every visit, annual property condition report — useful for Ejari renewal, insurance claims, and resale.
Annual maintenance contract pricing
Pick a plan, pay quarterly, cancel at renewal. No auto-renewal lock-in. Bigger or multi-property scopes are quoted on a site visit. A single coil clean in a multi-AC home usually covers the plan on its own, and AMC clients pay reduced call-out fees on anything outside the plan.
Essential — for apartments
AED 375 per quarter (AED 1,500 a year)
Two scheduled service visits a year across AC, plumbing and electrical. Priority dispatch within 1–3 hours when something breaks. A service log after every visit.
Home — for villas and larger apartments (most popular)
AED 625 per quarter (AED 2,500 a year)
Everything in Essential, plus up to four visits a year, annual AC coil cleaning included, an annual property condition report, and faster 1–2 hour priority dispatch.
Estate — for large villas
AED 1,000 per quarter (AED 4,000 a year)
Everything in Home, plus painting touch-ups through the year, more frequent visits, and first priority on emergency dispatch.
Larger or multi-property scopes
Bigger villas with pools and external plant, small offices, retail units, restaurants, clinics and multi-unit portfolios are quoted on a site visit. See the AMC cost guide for indicative brackets by property type.
Who an AMC actually makes sense for
Honest answer: not everybody. If you book one AC service a year and never have other issues, pay-per-service is simpler. AMCs pay off when you have multiple systems, run a small business, or want to stop project-managing your own property.
Villas with 4+ AC units
Twice-a-year servicing across multiple units adds up to more than the AMC fee on its own. Plus you skip the call-out fees on the inevitable summer breakdown.
Apartments — 2–3 bed, multiple bathrooms
Multiple AC units, two bathrooms, occasional plumbing or electrical issue per year. AMC pays for itself by year-end on the reduced repair rates alone.
Small offices and shops
Where AC downtime costs revenue (clients walking out of a hot meeting room, retail customers leaving a hot showroom). Priority dispatch alone is worth the AMC fee.
F&B and clinic
Stuff has to work — cold rooms, treatment-room AC, clinic plumbing. AMC clients get same-week response on equipment failures, not month-out booking lottery.
Property managers — multi-unit portfolios
Single point of contact across 5+ units, consistent service standard, single invoice, audit trail for tenant disputes. Operational simplification.
You've called any contractor 3+ times in the last 12 months
The clearest "AMC fits" signal. The math basically always works once you cross that threshold.
AMC vs Facility Management — clarifying the difference
Frequently confused, completely different services. Worth knowing which you're actually asking for.
AMC (what we deliver)
Single property — your villa, apartment, office, or shop. Covers MEP maintenance: AC, plumbing, electrical, minor repairs. Single contractor relationship. Suited for SMEs, single-building owners, residential. Typical annual fee: AED 1,500–50,000+ depending on scope.
Facility Management (FM)
Multi-site or whole-building — typically managed by FM majors (Imdaad, EFS, Farnek). Bundles cleaning, security, housekeeping, landscaping alongside MEP. Suited for towers, hotels, hospital and commercial portfolios. Typical contract: AED 100,000+/year.
Samra delivers AMC. We don't do general FM (cleaning, housekeeping, security). If you need full-portfolio integrated FM we can recommend specialists — and bundle our AMC into their MEP scope where that works for both sides.
How to set up an AMC
Four steps. Most AMCs go from inquiry to active in under 14 days.
Initial site visit
Free. We walk the property, document AC, plumbing, electrical and structural condition, identify any pre-existing issues that need addressing before the AMC starts. Photo record kept on file.
Customised AMC proposal
Within 5 working days of the visit, written AMC proposal — full scope, frequency, response SLAs, fixed annual fee. No verbal-only quotes, no "we'll see how it goes" pricing.
Contract signed + onboarding
Most AMCs start within 7 days of agreement. You get a dedicated PM contact, after-hours priority line number, digital service log, first scheduled visit booked.
Year of service + renewal review
Scheduled visits per your plan + 24/7 priority dispatch for emergencies. Annual condition report at month 11 informs your renewal decision. No auto-renewal lock-in — you decide each year.
Active commercial AMC clients
Named with permission. Beauty, wellness and aesthetic businesses across Dubai where uptime matters and ad-hoc call-outs are the wrong fit.
Workmanship and material warranties under AMC
Same two-layer warranty applies on every visit, just integrated into the AMC paperwork rather than a separate per-job certificate.
workspace_premiumWorkmanship warranty
6-month workmanship warranty — if the same issue returns within 6 months due to our work, we'll fix it free of charge. Covers labour only.
Applies to every visit during your AMC year. Tracked in your service log so renewal time you can see exactly what was covered when.
verifiedMaterial warranties
Material warranties depend on the products and systems we install. Many of the brands we work with — including Daikin, LG, ABB, Schneider, Geberit, Grohe, Sika, and others — carry manufacturer warranties ranging from 1 to 10 years depending on the product. We'll confirm exact warranty terms for the specific materials used on your project before work begins.
Frequently asked questions
What warranty do you provide?
We offer two layers of warranty. First, a 6-month workmanship warranty on the labour we perform — if the same issue returns within 6 months due to our work, we re-do it at no cost. Second, material warranties pass through directly from manufacturers — some systems we install carry warranties of up to 10 years. We'll share exact warranty terms for your specific project before we start.
Does the workmanship warranty cover parts and equipment?
No. Parts, fixtures, and equipment are covered by their manufacturer warranties, which we pass through to you directly. The workmanship warranty covers only the quality of the installation or repair work itself.
How much does an AMC cost?
Depends on property type, size, and what's included. Apartment AMCs typically start in the AED 1,500/year range for basic AC + plumbing + electrical inspection scope. Villa AMCs and small office AMCs are higher (AED 3,000–10,000+ depending on scope). Clinic and F&B premises are quoted custom. WhatsApp your property details and we'll send a customised proposal within 5 working days.
Can I cancel my AMC mid-term?
Yes — with notice as defined in your contract (typically 30 days written notice). We provide a written summary of services delivered to date and any pro-rated refund. We don't use lock-in penalty clauses.
How fast will Samra respond to an AMC emergency?
Day or night — that's the priority you're paying for. AMC clients call a dedicated line and move ahead of standard bookings. We aim for 1–3 hours dispatch in emergencies wherever possible across Dubai. While we dispatch we walk you through any safety steps (shutting off main isolators, etc.) on WhatsApp.
Does the AMC cover spare parts?
Standard AMCs cover labour for routine maintenance and minor repairs. Major parts (compressor, motor, large fixtures) are quoted at AMC discount rates — typically 15–25% below our standard pricing. Higher-tier plans bundle parts up to a value cap, which we discuss when scoping your contract.
Do you offer AMCs for new properties under developer warranty?
Yes. We coordinate with your developer's warranty terms — handling routine maintenance not covered by the warranty while ensuring warranty-covered items are flagged for the developer to address. Useful in the handover period when you want professional eyes on the property without voiding anything.
What is an annual maintenance contract (AMC)?
An annual maintenance contract is a yearly agreement where a contractor handles the scheduled servicing and reactive repairs a property needs, in exchange for a set annual fee billed quarterly. Instead of calling a different company each time something fails, one team keeps your AC, plumbing, electrical and general fittings on a planned schedule and responds first when there is a breakdown. In Dubai this is the standard way villas, apartments and small commercial units keep maintenance predictable across the year.
For a plain walkthrough, see our simple guide to AMCs for first-time buyers.
Is an AMC cheaper than paying per call-out?
It depends on how often the property needs work. Paying per call-out has no yearly commitment, but every visit carries a full call-out fee and repairs are billed at standard rates. An AMC spreads a fixed annual cost across quarterly payments, includes the scheduled visits, and gives you reduced rates on work outside the plan plus priority dispatch when something breaks. For a property that has needed a contractor three or more times in a year, or a villa with several AC units, the contract usually works out lower across twelve months. For a newer or lightly used property, paying per call-out can be enough.
How much does an AMC cost for an apartment versus a villa?
Price tracks the property type and the number of systems under cover. Samra prices three residential plans: Essential for apartments from AED 1,500 a year, Home for villas and larger apartments from AED 2,500 a year, and Estate for large villas from AED 4,000 a year, each billed quarterly. Apartments sit at the lower band because they carry fewer AC units and a single set of services, while villas cover more units, more bathrooms and outdoor systems. Larger or multi-property scopes are quoted after a site visit. The full breakdown by property type is on our AMC cost in Dubai guide, and commercial units are covered on our commercial AMC page.
Details: AMC cost in Dubai or the commercial AMC tiers for offices and clinics.
Areas we cover
Same-day reach across Dubai. Tap your area for landmarks, communities and the services we deliver there — or tell us your building on WhatsApp.
Get a custom AMC quote in 5 working days
Tell us your property type and approximate size on WhatsApp. We arrange a free site visit and send a customised AMC proposal — fixed scope, fixed annual fee.
