Commercial AMC in Dubai for Offices, Retail and Buildings
Annual maintenance contracts for commercial premises across Dubai — offices, clinics, retail units, restaurants, warehouses and multi-unit buildings. Two planned visits a year on every unit in the contract, a 24/7 priority line for AMC clients with no call-out fee on emergency visits, and a 6-month workmanship warranty on every job.
Recent commercial AMC work
Real Samra commercial AMC visits — outdoor unit repairs, electrical rectification, chiller maintenance and pump servicing for Dubai offices, retail and buildings.
What a commercial AMC covers
A Samra commercial AMC is an annual maintenance contract for the air conditioning and ventilation equipment in one commercial premises. It runs on two planned maintenance visits a year for every unit listed in the contract, and between those visits it changes how your calls are handled: contract sites get a 24/7 priority line, no call-out fee on emergency visits, and repair work at contract rates.
Two planned visits a year
On each unit in the contract — split, ducted, cassette, package or central systems.
Coil cleaning on the covered units
So equipment is cleaned rather than only inspected. Additional or deeper cleans are booked as AC coil cleaning.
Gas top-up and leak checks
On planned visits and on contract call-outs.
Fault-finding and breakdown repair
When a unit stops working, at contract rates.
Compressor and component replacement at contract rates
And AC major overhaul where a unit needs strip-down work rather than another service visit.
6-month workmanship warranty
On every job carried out under the contract.
Larger plant — AHUs and FCUs, chillers, cooling towers and duct systems — is maintained under the same contract where it exists on site. Commercial HVAC services explains what that work involves.
Commercial or residential? Which AMC you need
This page is for commercial premises: offices and single office floors, clinics and dental practices, salons and spas, retail units and showrooms, restaurants and cafes, warehouses, workshops, staff accommodation, and multi-unit residential buildings maintained by one owner or facilities manager. Contracts here are scoped per site, by unit count and equipment type.
If you are contracting for one home — an apartment, a villa, or a home office inside a residence — you want residential AMC in Dubai instead, which is scoped per property. A landlord with a handful of individually let apartments in different buildings is still on the residential side; an owner or FM company maintaining a whole building, floor or commercial unit belongs here. If your site is genuinely mixed — a residential tower where you manage the common plant, say — start here and tell us the split, and we will scope it once rather than sell you two contracts.
The two planned visits, and what happens on each
Every commercial AMC includes two planned maintenance visits per unit per year. The months are agreed with you when the contract is scoped. Many Dubai sites put one visit in before the summer load arrives and the second one after the worst of it has passed, because that is when coils have taken the most dust and the compressors have worked hardest.
What a planned visit includes
Coil cleaning
On the indoor and outdoor units covered by the contract.
Filters and condensate
Filter check and clean, and a check of the condensate drain and drip tray so water is leaving the unit properly.
Refrigerant + leak check
Refrigerant pressure check and a leak inspection on the circuit.
Electrical checks
Terminals, contactors, capacitors and the isolator feeding the unit.
Fan and blower condition
On ducted and AHU equipment.
Thermostat, controls and airflow
So the room actually gets the cooling the unit is producing.
Anything found that sits outside routine maintenance — a failing compressor, a burnt control board, a fan motor on its way out — is raised with you as a separate item rather than carried out silently.
What changes the moment you are on contract
Between the planned visits, an AMC is mostly about response. Contract sites get a 24/7 priority line, no call-out fee on emergency visits, and repair work at contract rates rather than standard rates. On emergency calls we aim to dispatch within 1 to 3 hours for AMC clients, wherever possible; non-contract callers are on a 2 to 4 hour target.
For a clinic mid-session, a restaurant at service, a server room or a shop floor in July, that response gap is the entire commercial case for holding a contract. The planned visits reduce how often you need it; the priority line decides what happens on the day you do.
Equipment we maintain under a commercial AMC
A commercial contract is written around the equipment that is actually on site, not a fixed package. We work on Daikin, LG, Mitsubishi, O General, Gree and Carrier equipment.
Splits, ducted systems and cassettes
The bulk of Dubai office, retail and F&B cooling: wall-mounted splits in back-of-house areas, ducted units above the ceiling serving open-plan floors, and ceiling cassettes over showrooms and reception areas. These are the units counted first when a contract is scoped, because they set the visit workload.
AHUs, FCUs, chillers and cooling towers
Buildings and larger premises usually run central plant instead of, or alongside, unitary equipment. AHU and FCU servicing, chiller maintenance and cooling tower maintenance can all sit inside the same annual contract, scoped by plant type and quantity.
Ducts and air paths
Cooling that is produced and then lost in the ductwork costs you twice. Where a site has significant ducted distribution, duct condition and cleaning are scoped alongside the equipment — see duct cleaning for how that work is carried out.
Cold rooms and commercial refrigeration
Kitchens, pharmacies, supermarkets and food storage sites often need their refrigeration covered on the same contract as their comfort cooling. Cold room repair and commercial refrigeration cover that side.
How a commercial AMC is scoped
There is no single commercial AMC figure, because no two sites carry the same equipment. What decides the contract is the property type, the number of indoor units, whether the site runs unitary equipment or central plant, how much of the year the space is occupied, and whether you want refrigeration or ductwork inside the same agreement.
Message +971 52 423 0419 on WhatsApp with your property type and unit count and we will scope an AMC for it. If you do not have an equipment list, send the unit count per floor or per tenancy and photographs of the outdoor units, and we will work from that.
What to compare before you sign an AMC
Two commercial contracts can look almost identical on paper and cover very different work. Before you sign one — with us or with anyone else — get these in writing:
Visits per unit, not per site
"Two visits a year" means little if it is two visits to the building rather than two to each unit.
Whether coil cleaning is included or billed extra
In Dubai dust, this is what separates a maintenance contract from an inspection contract.
The response commitment
And whether it differs from non-contract callers. If a contractor quotes the same response time to everyone, the contract is buying you nothing on that point.
Call-out fees during the contract term
Ask specifically about emergency visits.
How parts are handled
What is covered as labour, what is charged as parts, and what rate the contract actually applies to repair work.
Warranty on work done under the contract
And how long it runs.
Which equipment is in scope
Check whether AHUs, chillers, cooling towers and cold rooms are included — a contract sold as "AC maintenance" may not cover them.
Ours, for the record: two planned visits a year per unit, a 24/7 priority line with no call-out fee on emergency visits for AMC clients, repairs quoted at contract rates, and a 6-month workmanship warranty.
Commercial areas we cover in Dubai
We hold commercial contracts across Dubai — send the building name, the property type and the unit count on WhatsApp and we will confirm coverage, access requirements and scheduling for that site before anything is signed.
Frequently asked questions
The questions commercial clients ask most often before signing a contract. If yours is not here, send it on WhatsApp and you will get a straight answer before anyone visits.
What counts as a commercial AMC rather than a residential one?
Commercial covers offices, clinics, salons, retail units, restaurants, warehouses, workshops, staff accommodation and multi-unit buildings under one owner or FM company — scoped per site by unit count and equipment type. A single apartment, villa or home office is a residential contract instead.
How many maintenance visits are included?
Two planned visits a year on every unit listed in the contract. The months are agreed with you when the contract is scoped, and each visit covers the inclusion list set out in your contract before you sign.
How fast do you respond to a breakdown at a contract site?
AMC clients are on a 24/7 priority line and we aim to dispatch within 1 to 3 hours, wherever possible. Callers without a contract are on a 2 to 4 hour dispatch target. There is no call-out fee on emergency visits for AMC clients.
Does the contract cover repairs and replacement parts?
The contract covers the planned visits, the priority response and the workmanship warranty. Repairs and parts are quoted separately as they arise, at contract rates — including compressor and component replacement when a unit needs it — and every job carries the 6-month workmanship warranty.
What does a commercial AMC cost?
It depends on the site: the number of indoor units, whether you run unitary equipment or central plant such as AHUs, FCUs and chillers, and whether ductwork or refrigeration is included. Send your property type and unit count on WhatsApp and we will scope and price it against that equipment list.
Can AHUs, FCUs, chillers and cooling towers go on the same contract?
Yes. Central plant is scoped by type and quantity alongside the unitary equipment, so one contract covers the site instead of splitting it across several. Cold rooms and commercial refrigeration can also be included where the site has them.
Can one contract cover several floors or tenancies in the same building?
Yes — that is the main reason commercial sites take a contract rather than booking service ad hoc. One agreement covers the equipment schedule, the visit calendar and the escalation route for the whole site, including central plant where it applies.
Is there a warranty on work done under the contract?
Every job carried out under the contract carries a 6-month workmanship warranty.
Which AC brands do you work on?
Daikin, LG, Mitsubishi, O General, Gree and Carrier. If your site runs a system outside that list, send the model details before signing and we will tell you honestly whether it belongs in the contract.
Areas we cover
Same-day reach across Dubai. Tap your area for landmarks, communities and the services we deliver there — or tell us your building on WhatsApp.
Put your site on a commercial AMC
Send your property type, the number of indoor units and the location, and we will scope a contract for that site — written against the equipment you actually have, not a fixed package.
